Returns, Exchanges & Cancellations

We hope you love your new hairpiece! We also understand that finding “the one” can sometimes take a few tries. Because of this, we gladly accept eligible returns and exchanges according to the policy below.

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Returns

Returns must be shipped back within 5 calendar days of receiving your package, and you must provide Toss Hair Collection with the return tracking number within those same 5 days.

For example:

• Delivered Monday → Ship back and provide tracking by Saturday.

• Delivered Friday → Ship back and provide tracking by Wednesday.

Before returning your hairpiece, you must contact Toss Hair Collection and provide the tracking number. Returns sent without prior notification and tracking information will be returned to you, and no refund will be issued.

Please email info@tosshaircollection.com.

No exceptions will be made to the 5-day return policy.

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Return Condition

Hairpieces must be returned in original condition with all original packaging. No alterations of any kind may be made, including cutting, trimming, washing, or other modifications. The hairpiece must be free of any odors such as perfumes, hairspray, smoke, etc.

All returned hairpieces will be thoroughly inspected before a refund is issued.

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Return Shipping

The buyer is responsible for return shipping and for insuring the package against loss.

If you choose not to insure your return and the package is lost, Toss Hair Collection cannot issue a refund unless and until the hairpiece is received.

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Refunds

A 10% restocking fee applies to all returns. Your refund will be based on the original price paid for the hairpiece, minus the 10% restocking fee. Original shipping charges are non-refundable.

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Please allow up to 3-5 days after Toss Hair Collection receives your return for your refund to be processed. Once processed, please allow approximately 5–7 days for the credit to appear with your bank. Some banks may take longer.

The 10% restocking fee applies without exception.

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Exchanges

We offer a one-time free exchange if you would like to exchange your topper for another hairpiece.

Your original topper must still be returned within the 5-day return period described above.

If the topper you would like is currently in stock, an exchange may be made. Because our inventory changes frequently and we do not carry large quantities of each piece, your preferred replacement may not always be available.

If there is not another topper currently in stock that you would like, we will issue a refund for the original purchase price minus the 10% restocking fee.

If you purchase another topper from Toss Hair Collection within 30 days of your return, we will credit the amount of your original restocking fee toward your second order.

Order Cancellations

If you cancel your order before it ships, a $50 cancellation fee will apply due to payment processing fees incurred by Toss Hair Collection.

If you cancel your order after it has shipped, the standard 10% restocking fee will apply.

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Sale Items

All SALE items are final sale. No refunds or exchanges will be accepted. No exceptions.

                                                                                        SHIPPING

Orders are typically shipped within 2–3 business days. If there is an unexpected delay, we will contact you by email.

All orders ship from Georgia, USA and include tracking and insurance.

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Please carefully check your shipping address, phone number, and email address before placing your order. Toss Hair is not responsible for packages shipped to an incorrect address provided by the customer.

Once your order has shipped, please monitor your tracking information for delivery updates. If your package is lost in transit, we will gladly assist you with filing a claim with the shipping carrier. The customer may also be required to contact the carrier directly.

If tracking shows that a package was successfully delivered but it cannot be located, Toss Hair cannot be held responsible for lost or stolen packages after delivery.

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                                                                           INTERNATIONAL ORDERS

We are happy to ship internationally to many countries. If your country is not available at checkout, please email or DM us. We can let you know if shipping is available, provide a shipping quote, and assist you with checkout.

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International customers are responsible for all customs fees, duties, taxes, and import charges required by their country. These fees are determined by your country and are not collected or controlled by Toss Hair. Please contact your local customs or postal service if you would like an estimate before ordering.

Customs and import fees are non-refundable, even if the hairpiece is returned. Customers are also responsible for return shipping and any additional duties or taxes associated with the return.

We cannot lower the declared value of an order or mark a purchase as a gift. Please be prepared to pay any customs or import fees required by your country before placing an international order.

Tracking is provided for all shipments. Many international orders require a signature upon delivery, so please monitor your tracking closely.

If you refuse or fail to accept your package and it is returned to us, the return shipping cost and 10% restocking fee will be deducted from your refund. No exceptions.

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                                                                        LONGEVITY OF YOUR HAIRPIECE

The lifespan of a hairpiece varies depending on how often it is worn, how it is styled, and how well it is cared for.

As a general guideline:

• Our luxury silk toppers may last approximately 2 years or longer with proper care.

• Lace, mono, and budget-friendly toppers may last approximately 1 year or longer with proper care.

These are estimates only and cannot be guaranteed. Someone who wears the same topper every day may experience a different lifespan than someone who rotates several pieces. Toss Hair has no way to guarantee how you are caring for your topper and therefore how long it will last.  Each individual will have different experiences based on their lifestyle. 

Highly processed or lightened hair may require more maintenance and may not last as long as virgin or minimally processed hair.

Blonde and highlighted pieces especially benefit from a deep conditioning treatment every 4–6 weeks.

Just like your natural hair, colored hairpieces can fade and oxidize over time. Color touch-ups and occasional trimming of the ends may be needed to keep your piece looking its best.

If you need a topper or wig colorist, please reach out. We may be able to refer you to a colorist we are familiar with.

 

                                                                           CARE INSTRUCTIONS & TIPS

Moisture is key!

Human hair toppers do not receive the natural oils produced by your scalp, so adding moisture regularly is very important.

For many customers, moisturizing the hair about twice a week works well. You may need more or less depending on how often you wear, wash, heat-style, or use hairspray on your piece.

Some products I personally use and recommend include:

• Moroccanoil Treatment

• Moroccanoil Glimmer Shine Spray

• Kérastase Elixir

• Pomifera Radiant Hair Oil

Please visit my Amazon Favorites for recommendations on products.

Washing

I personally wash my toppers about every 4 weeks, but there is no exact schedule you must follow.

If you use very little product or heat, you may be able to go longer between washes. If you regularly use hairspray or styling products, you may need to wash more often.

You will eventually learn when your topper needs washing. The hair may begin to feel a little heavy from product buildup.

Avoid over washing, as this can dry out the hair. Also avoid product buildup.

Always use a sulfate-free shampoo and conditioner. One of my favorites is Matrix BIOLAGE HydraSource, but there are many good options available.

Drying

Whenever possible, allow your topper to air dry. This can make a big difference in the longevity and condition of the hair.

The hair may naturally air dry with some wave or slight frizz. This is completely normal. Once dry, you can use heat to achieve your desired style.

If you need to blow-dry your topper, avoid using the highest heat setting.

Heat Styling

Curling irons, flat irons, and other heat tools can be used.

Always begin with the lowest temperature possible and increase only if needed. We recommend trying to stay below 375°F.

Using excessive heat can shorten the lifespan of the hair.

Hairspray

If you use hairspray, choose one that does not create heavy buildup.

Some products I use include:

• Moroccanoil Luminous Hairspray – Medium Hold. Nothing stronger.

Helping Your Topper Clips Grip

If your topper clips have trouble gripping your natural hair, try adding a little texture first.

You can use hairspray, dry shampoo, or texturizing powder on your natural hair before attaching the topper. Lightly teasing the areas where the clips attach can also give them something to grip.

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                                                                              HAIR COLOR DISCLAIMER

We make every effort to show our hair colors as accurately as possible. However, hair color can look different depending on lighting, photography, phone screens, and computer monitors.

For the most accurate view of your hairpiece color, we recommend looking at it in natural, indirect daylight, such as near a well-lit window.

Indoor lighting—especially bathroom lighting—can make both your natural hair and your topper appear warmer, cooler, lighter, or darker than they actually are. Even outdoor weather and cloud cover can affect how a color appears.

Please also remember that our hairpieces are handmade, so slight color variations can occur from one piece to another, even within the same named color.

For example, two toppers in our “Anna” color may have very slight variations. This is normal and part of the nature of handmade human-hair pieces.