Frequently Asked Questions
I hope you love your new hairpiece! However, finding "the one" can be difficult and sometimes takes a few tries. I know it did for me. Therefore, I know that some exchanges and returns are to be expected
If you do decide to return your hairpiece it must be shipped back within 3 days of receipt of package. Buyer to notify Toss Hair of the tracking number WITHIN the 3 days. The day you receive the topper counts as day 1. For example if you receive your piece on Monday you will be required to ship it back by Wednesday and provide the tracking number to Toss by Wednesday. If you receive your hairpiece on Friday or Saturday you will be required to return/provide tracking number to Toss by Monday. Any items returned without first contacting Toss and providing a tracking number will be returned to you and no refund will be issued. Email me at firstname.lastname@example.org or DM on Instagram. No exceptions will be made.
Items must be in original condition with all original packaging. No alterations made of any kind (cutting, trimming, washing etc) Items will be inspected thoroughly before refund is issued. Please allow 3 days from the time I receive the hairpiece to issue your refund. Please allow 5-7 days for your credit to appear with your bank. Some banks may take longer.
NO refunds or exchanges on SALE items. No exceptions.
Refunds- 15% restocking fee will apply to all returns. Refund amount will be the original price paid for the hairpiece, minus any shipping paid by Toss Hair Collection (if applicable) and minus the 15% restocking fee. No exceptions to restocking fee.
Exchanges- If you would like to exchange a piece please contact Toss Hair and you will be issued a store credit in the amount of the original purchase price minus any shipping costs paid by Toss Hair, if applicable.
All orders are shipped within 2-3 business days. If we experience a delay in shipping we will notify you via email. Toss is not responsible for any lost, stolen or damaged packages.
All orders are shipped with tracking and are insured. Once Toss Hair has shipped your hairpiece we have no control over lost or stolen packages. While we will most definitely assist with any claims with the postal carrier, the buyer is responsible as well to contact the carrier regarding packages not received. If the carrier states your package was delivered but you did not receive your package, Toss cannot be held responsible for stolen packages. Toss also cannot be held responsible for any incorrect addresses the buyer provides. Please check your address before submitting your order..
While we do ship internationally not all countries are available at checkout on the website. Please email or DM us and we can determine if we can ship to your country and get you a quote for shipping/ assist with checkout.
Customer is responsible for all taxes, duties and import fees if applicable. We do not know the amount you will need to pay to customs so please check with your local postal service if you need an estimate. No import/custom fees will be refunded should you return your hairpiece to Toss. Buyer is responsible for any return shipping fees, which may include custom duties and taxes applicable in your country.
Only quality hair is used in Toss hairpieces. The longevity of your piece depends on how well you care for it and how often you wear your piece. You can expect the toppers or wigs to last approximately 2 years dependent on your usage. Many pieces may last even longer than this. For example, highly processed hair generally will no last as long as virgin/natural hair. Processed hair, whether processed before your purchase or after can affect longevity of the hair. Be sure to use quality hair products and follow care instructions
We recommend watching YouTube tutorials if you have never cut lace before. Be sure to go slow. It is best to use a small pair of scissors. Try to leave about ¼ to ½ an inch of lace to help the hair lay flat to your head. Some people prefer to cut shorter but always start with leaving this amount and see how it fits before cutting any closer.
CARE INSTRUCTIONS AND TIPS
First and most important rule is moisturize, moisturize and moisturize some more! While the hair is human it is not growing from your scalp. Our scalp produces the oil that moisturizes our bio hair. Since that is not the case with a hairpiece, you have to add oils yourself to keep your hairpiece from getting too dry. I use argan oil and hydrating mousse on my toppers. You should probably add moisture to your piece about twice a week. That can vary depending on how often you wear it, if hairspray is used or how often you wash it. There are several brands out there to use but 2 items that I use are below:
OGX Renewing Argan Oil. It is a weightless dry oil. I spray this particularly on the ends and sometimes from mid hair down. Avoid the roots as oil can loosen the hair from the topper base.
TGIN Honey Whip Hydrating Mousse. Every other wear I use a small handful of this. Just smooth throughout the hair. Hair does not have to be wet. This adds subtle moisture and bounce.
Also, at times I will simply spritz the hair with plain water. Just three or four small spritz throughout the hair will even do wonders.
I tend to wash my hair about every 3 weeks. There is no rule on how often you should wash. It all depends on how often you wear your piece and what products you use. Some ladies who use no hairspray and minimal heat can certainly go longer than 3 weeks. If you tend to use hairspray or a styling iron on your hair you may want to wash it more. Ultimately you will get a feel for when your piece needs washing. It will sometimes start to feel a bit “heavy” when it needs a good wash.
Always use sulfate free shampoo and conditioner. I have used several. One of my favorites is Matrix BIOLAGE Hydrasource. It also smells fantastic. There are multiple options out there though.
It is always best to air dry your hair when you can. It truly makes a world of difference. While it may air dry wavy or with a slight frizz this is completely natural. You can always heat to style after it air dries. You can also lightly dampen the hair after it has air dried and then blow dry it to smooth the hair out. There are times when time doesn’t allow you to air dry your piece. That is fine. Just be sure not to use the highest heat setting when blow drying.
Curling irons, straighteners etc. can be used. Just be sure to use the lowest heat possible. Start with the lowest temperature and increase as needed to get desired results. Try not to exceed 375 degrees.
If you choose to use hairspray, please do not use any hairspray that causes buildup. I do not use anything except for Moroccanoil Luminous Hairspray in medium hold. The strong hold can even be too much. It does not take much at all and it easily brushes out with no buildup. I am sure there are other brands out there that may work but this is the only one I ever use.
If you have trouble getting your hair topper to grip to your bio hair try spraying your bio hair with any hairspray to give your bio hair some grip for the clips to grab onto. You can also tease your bio hair for the clips to grab onto your hair.
HAIR COLOR DISCLAIMER
Toss makes every effort to reflect the accurate color of our hairpieces. There are so many things that go into how color is reflected on a phone or computer monitor. The most accurate depiction of any color is achieved in natural indirect sunlight without the color reflected from indoor lightbulbs. However even the cloudiness of the day may affect how color appears. When you receive your hairpiece it is important to remember that most likely your bathroom lighting will not reflect the accurate color. Your own bio hair will even appear a different color in your bathroom as compared next to the indirect sunlight by a well lit window.
In addition to the photography, please remember that each hairpiece is handmade and there can always be a "slight" variation of color even in the same color. For example, the "Anna" colored topper may have slight variations from piece to piece.